{"id":10654,"date":"2022-05-30T09:53:15","date_gmt":"2022-05-30T07:53:15","guid":{"rendered":"https:\/\/2source4.com\/senior-service-desk-assistant\/"},"modified":"2025-11-19T16:28:30","modified_gmt":"2025-11-19T14:28:30","slug":"service-desk-lead","status":"publish","type":"page","link":"https:\/\/2source4.com\/en\/service-desk-lead\/","title":{"rendered":"Service Desk Lead"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3e4iti2-0b3133b899cb0e22865d1f51a3a2bc96\">\n.avia-section.av-l3e4iti2-0b3133b899cb0e22865d1f51a3a2bc96{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/2source4.com\/wp-content\/uploads\/2022\/05\/slider-home-2source4-1-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-l3e4iti2-0b3133b899cb0e22865d1f51a3a2bc96 .av-section-color-overlay{\nopacity:0.7;\nbackground-color:#ed1f24;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-l3e4iti2-0b3133b899cb0e22865d1f51a3a2bc96 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-10654'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hl8gk6-ccc409f69a5ab42304a027228650bd30\">\n#top .av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30{\npadding-bottom:0;\ncolor:#ffffff;\nfont-size:45px;\n}\nbody .av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .av-special-heading-tag{\nfont-size:45px;\n}\n.av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-hl8gk6-ccc409f69a5ab42304a027228650bd30 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-hl8gk6-ccc409f69a5ab42304a027228650bd30 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-thin-font av-inherit-size'><div class='av_custom_color av-subheading av-subheading_above'><p>Open position<\/p>\n<\/div><h1 class='av-special-heading-tag '  itemprop=\"headline\"  ><strong>Service Desk Lead<\/strong><\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2rron2-4a6c1ff8456329b4a522c4ae469354ec\">\n.avia-section.av-2rron2-4a6c1ff8456329b4a522c4ae469354ec{\nmargin-top:0px;\nmargin-bottom:-50px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-2rron2-4a6c1ff8456329b4a522c4ae469354ec main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-10654'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-p1ghu6-40a2e1c617d5f970becdb769d6ab6911 av_three_fifth  avia-builder-el-3  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-l3e5c82u-222f81f610474d699dc9d55b89e415d2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Do you possess knowledge and skills on the Microsoft 365 platform to join us? Do you enjoy helping solve technical challenges? Then apply to our job opening now!<\/p>\n<p>In fact, we are looking for a colleague to join our service desk team!<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nu1cou-edfbfaab7fd37741cd5005f4a9f82707\">\n.flex_column.av-nu1cou-edfbfaab7fd37741cd5005f4a9f82707{\npadding:20px 20px 20px 20px;\nbackground-color:#f8f8f8;\n}\n<\/style>\n<div  class='flex_column av-nu1cou-edfbfaab7fd37741cd5005f4a9f82707 av_two_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     ><div  class='av-social-sharing-box av-l3sevsgr-41326dfc486d1cafd63e4326054e6ee4 av-social-sharing-box-icon  avia-builder-el-6  avia-builder-el-no-sibling  av-social-sharing-box-same-width av-social-sharing-center'><div class=\"av-share-box\"><h5 class='av-share-link-description av-no-toc '>Do you know someone who would be perfect for this job? Share it! <\/h5><ul class=\"av-share-box-list noLightbox\"><li class='av-share-link av-social-link-facebook avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Share on Facebook\" href='https:\/\/www.facebook.com\/sharer.php?u=https:\/\/2source4.com\/en\/service-desk-lead\/&#038;t=Service%20Desk%20Lead' data-av_icon='\ue8f3' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share on Facebook'><span class='avia_hidden_link_text'>Share on Facebook<\/span><\/a><\/li><li class='av-share-link av-social-link-whatsapp avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Share on WhatsApp\" href='https:\/\/api.whatsapp.com\/send?text=https:\/\/2source4.com\/en\/service-desk-lead\/' data-av_icon='\uf232' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share on WhatsApp'><span class='avia_hidden_link_text'>Share on WhatsApp<\/span><\/a><\/li><li class='av-share-link av-social-link-linkedin avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Share on LinkedIn\" href='https:\/\/linkedin.com\/shareArticle?mini=true&#038;title=Service%20Desk%20Lead&#038;url=https:\/\/2source4.com\/en\/service-desk-lead\/' data-av_icon='\ue8fc' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share on LinkedIn'><span class='avia_hidden_link_text'>Share on LinkedIn<\/span><\/a><\/li><li class='av-share-link av-social-link-mail avia_social_iconfont' ><a  aria-label=\"Share by Mail\" href='mailto:?subject=Service%20Desk%20Lead&#038;body=https:\/\/2source4.com\/en\/service-desk-lead\/' data-av_icon='\ue805' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share by Mail'><span class='avia_hidden_link_text'>Share by Mail<\/span><\/a><\/li><li class='av-share-link av-social-link-instagram avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Link to Instagram\" href='https:\/\/www.instagram.com\/2source4\/' data-av_icon='\uf16d' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Link to Instagram'><span class='avia_hidden_link_text'>Link to Instagram<\/span><\/a><\/li><\/ul><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpoq2m-66e90f1b3b3d0e2f6aa422e51a6feb5d\">\n#top .avia-section.av-lpoq2m-66e90f1b3b3d0e2f6aa422e51a6feb5d .scroll-down-link{\ncolor:#ed1f24;\n}\n#top .avia-section.av-lpoq2m-66e90f1b3b3d0e2f6aa422e51a6feb5d .scroll-down-link.avia-svg-icon svg:first-child{\nstroke:#ed1f24;\nfill:#ed1f24;\n}\n.avia-section.av-lpoq2m-66e90f1b3b3d0e2f6aa422e51a6feb5d .av-extra-border-element .av-extra-border-inner{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-lpoq2m-66e90f1b3b3d0e2f6aa422e51a6feb5d main_color avia-section-large avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-arrow-down-section container_wrap sidebar_right'  ><div class=\"av-section-color-overlay-wrap\"><a href='#next-section' title='' class='scroll-down-link av-custom-scroll-down-color avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='down-open-mini' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Scroll to next section<\/title>\n<desc id='av-svg-desc-1'>Scroll to next section<\/desc>\n<path d=\"M12.96 12.16q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-6.272 6.144q-0.704 0.704-1.536 0l-6.272-6.144q-0.832-0.832 0-1.536 0.768-0.768 1.6 0l5.44 4.992z\"><\/path>\n<\/svg><\/a><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-10654'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-l7eada-bb3bbb0d6d27fcd73df6efd0ee17cc34 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l7eada-bb3bbb0d6d27fcd73df6efd0ee17cc34\">\n@keyframes av_boxShadowEffect_av-l7eada-bb3bbb0d6d27fcd73df6efd0ee17cc34-column {\n0%   { box-shadow:  0 0 0 0 #ed5c5e; 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You optimize processes and strengthen collaboration with engineers to take the overall service to the next level. By acting proactively and providing customer-focused solutions, you actively work to increase customer satisfaction.<\/p>\n<p>You supervise, support and coach the service desk team, enhancing their skills and knowledge so that they can perform at their best. In addition, you act as the first point of contact for our customers: you handle reports, resolve incidents and change requests, engage second- or third-line support in a timely manner and monitor the progress of the processes.<\/p>\n<p>You report on incidents and solutions, provide after-service and support where necessary, and help colleagues with complex issues. You will also guide them in their technical development and actively contribute to the quality of our services. You will support clients in a variety of sectors, which makes for a varied and challenging work environment.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3m27we-238663839c62ec3cf709bd4d8dd4a4bc\">\n@keyframes av_boxShadowEffect_av-3m27we-238663839c62ec3cf709bd4d8dd4a4bc-column {\n0%   { box-shadow:  0 0 0 0 rgba(0,0,0,0.13); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(0,0,0,0.13); opacity: 1; }\n}\n.flex_column.av-3m27we-238663839c62ec3cf709bd4d8dd4a4bc{\nwidth:48.5%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(0,0,0,0.13);\nborder-radius:20px 20px 20px 20px;\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-3m27we-238663839c62ec3cf709bd4d8dd4a4bc .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-3m27we-238663839c62ec3cf709bd4d8dd4a4bc av_one_half  avia-builder-el-12  el_after_av_one_half  el_before_av_one_half  flex_column_table_cell av-equal-height-column av-align-top shadow-not-animated  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471\">\n#top .av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471{\npadding-bottom:0;\ncolor:#ec1f24;\nfont-size:35px;\n}\nbody .av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .special-heading-inner-border{\nborder-color:#ec1f24;\n}\n.av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .av-special-heading-tag{\nfont-size:26px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-mdx4kmc8-444b63d64a820c8b1e29f21477e2f471 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-13  el_before_av_hr  avia-builder-el-first  av-thin-font av-inherit-size'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><strong>Core duties and responsibilities<\/strong><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2y75z2-171f872aade9a620cef8c715d87fce10\">\n#top .hr.hr-invisible.av-2y75z2-171f872aade9a620cef8c715d87fce10{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-2y75z2-171f872aade9a620cef8c715d87fce10 hr-invisible  avia-builder-el-14  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-l3sf39ij-28314aa81c0ef68d5ad3498e9bb2863b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Resolve incidents and handle service requests, with a strong focus on Microsoft 365 (such as Exchange Online, SharePoint, Teams, OneDrive, Intune).<\/li>\n<li>Function as technical point of contact for service desk staff and other colleagues within the organization.<\/li>\n<li>Proactively identify recurring problems and contribute to sustainable, structural solutions.<\/li>\n<li>Actively maintain and improve knowledge documentation, work instructions and procedures.<\/li>\n<li>Manage user accounts, access rights and licenses within Microsoft 365 and EntraID.<\/li>\n<li>Support migrations, updates and implementations of new functionalities within the Microsoft 365 ecosystem.<\/li>\n<li>Thinking about and actively contributing to the further professionalization and optimization of the service desk.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9\">\n@keyframes av_boxShadowEffect_av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9-column {\n0%   { box-shadow:  0 0 0 0 rgba(0,0,0,0.13); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(0,0,0,0.13); opacity: 1; }\n}\n.flex_column.av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9{\nwidth:48.5%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(0,0,0,0.13);\nborder-radius:20px 20px 20px 20px;\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9 .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-a6enwu-e7703c39b0d29e6feac8ef01b3437ca9 av_one_half  avia-builder-el-16  el_after_av_one_half  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9q4132-dd2b525402b8b8429fe6947ec239d7d1\">\n#top .av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1{\npadding-bottom:0;\ncolor:#ec1f24;\nfont-size:35px;\n}\nbody .av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .special-heading-inner-border{\nborder-color:#ec1f24;\n}\n.av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-9q4132-dd2b525402b8b8429fe6947ec239d7d1 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-17  el_before_av_hr  avia-builder-el-first  av-thin-font av-inherit-size'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><strong>What we like to see (but certainly not a requirement)<\/strong><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-75mc9a-1d0aae7eb26861ef2890cf4f46f98459\">\n#top .hr.hr-invisible.av-75mc9a-1d0aae7eb26861ef2890cf4f46f98459{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-75mc9a-1d0aae7eb26861ef2890cf4f46f98459 hr-invisible  avia-builder-el-18  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-l3sf05x1-e8a5cc14a38362cb63d82a79bc841621 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4>Education &amp; experience<\/h4>\n<ul>\n<li>Minimum of 3 years experience in a similar service desk or support position.<\/li>\n<li>Demonstrated experience with Microsoft 365 and related technologies.<\/li>\n<li>Certifications such as MS-900, MS-102, MD-102 or similar are a plus.<\/li>\n<\/ul>\n<h4>Technical knowledge<\/h4>\n<ul>\n<li>Thorough knowledge of Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive).<\/li>\n<li>Experience with EntraID, Intune and Endpoint Management.<\/li>\n<li>Familiarity with PowerShell for management and automation.<\/li>\n<li>Knowledge of ITIL processes is a plus.<\/li>\n<\/ul>\n<h4>Personal skills<\/h4>\n<ul>\n<li>Customer-oriented and communication skills, both oral and written.<\/li>\n<li>Strong analytical ability and solution-oriented thinking.<\/li>\n<li>Stress resistant and good at setting priorities.<\/li>\n<li>Team player with coaching qualities.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-26p5ji-c4c6e1ae63061126a8bbc4046fb3261b\">\n@keyframes av_boxShadowEffect_av-26p5ji-c4c6e1ae63061126a8bbc4046fb3261b-column {\n0%   { box-shadow:  0 0 0 0 #ed5c5e; 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Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><div class='av-extra-border-element border-extra-arrow-down'><div class='av-extra-border-outer'><div class='av-extra-border-inner'><\/div><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-elow0m-e8eaf38e48ebd4a9e01821f6f6215416\">\n.avia-section.av-elow0m-e8eaf38e48ebd4a9e01821f6f6215416{\nbackground-color:#f8f8f8;\nbackground-image:unset;\n}\n.avia-section.av-elow0m-e8eaf38e48ebd4a9e01821f6f6215416 .av-extra-border-element .av-extra-border-inner{\nbackground-color:#f8f8f8;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-elow0m-e8eaf38e48ebd4a9e01821f6f6215416 main_color avia-section-large avia-no-border-styling  avia-builder-el-24  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-arrow-down-section container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-10654'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3e7qphc-da6bef44a44f804920950aa25b02dd03\">\n#top .av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03{\npadding-bottom:10px;\nfont-size:45px;\n}\nbody .av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 .av-special-heading-tag{\nfont-size:45px;\n}\n.av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l3e7qphc-da6bef44a44f804920950aa25b02dd03 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-25  el_before_av_hr  avia-builder-el-first  av-thin-font av-inherit-size'><div class='av-subheading av-subheading_above'><p>Apply for the position<\/p>\n<\/div><h3 class='av-special-heading-tag '  itemprop=\"headline\"  ><strong>Service Desk Lead<\/strong><\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3e91ifp-f3e7f8748d0f1244eacebddad53bf7b8\">\n#top .hr.hr-invisible.av-l3e91ifp-f3e7f8748d0f1244eacebddad53bf7b8{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-l3e91ifp-f3e7f8748d0f1244eacebddad53bf7b8 hr-invisible  avia-builder-el-26  el_after_av_heading  el_before_av_one_half '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-e4w89q-382667460bd7f5df27d44b837ba7a6d4 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e4w89q-382667460bd7f5df27d44b837ba7a6d4\">\n.flex_column.av-e4w89q-382667460bd7f5df27d44b837ba7a6d4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-e4w89q-382667460bd7f5df27d44b837ba7a6d4 av_one_half  avia-builder-el-27  el_after_av_hr  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top av-animated-generic bottom-to-top av-zero-column-padding  '     ><section  class='av_textblock_section av-l3e9px58-f0153ba64f2701226e0097daf9df7e75 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p><strong>Challenge yourself<\/strong><\/p>\n<\/blockquote>\n<p>If you are looking for an opportunity to realize your ambitions, challenge yourself and work in a stimulating environment and on interesting projects, fill out the form on the page.<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8gu0j2-8befd821a2e7c90281ea1a52df1a5010\">\n.flex_column.av-8gu0j2-8befd821a2e7c90281ea1a52df1a5010{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-8gu0j2-8befd821a2e7c90281ea1a52df1a5010 av_one_half  avia-builder-el-29  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><div class='av-extra-border-element border-extra-arrow-down'><div class='av-extra-border-outer'><div class='av-extra-border-inner'><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2vwaye-8c7bbc5fcaa79a7c4e9083073e59c370\">\n.avia-section.av-2vwaye-8c7bbc5fcaa79a7c4e9083073e59c370{\nbackground-color:#f8f8f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-2vwaye-8c7bbc5fcaa79a7c4e9083073e59c370 main_color avia-section-large avia-no-border-styling  avia-builder-el-31  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll av-minimum-height av-minimum-height-50 av-height-50  container_wrap sidebar_right'   data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry 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